Terms & Conditions

1. Who we are

MISR VISA is a traveler support and visa assistance service for eligible African travelers coming to Egypt. We are an independent support business. We are not an embassy, consulate, or government agency, and we are not affiliated with the Egyptian government or any immigration authority.

2. What we do

MISR VISA helps travelers prepare for their trip to Egypt, including:

• Guidance and document preparation support for the Visa-on-Arrival process
• Ticket assistance
• Accommodation arrangements
• Airport pickup coordination
• OK-to-Board support with airlines, where applicable

3. What we don’t do

To be completely clear about the limits of our service:

• We do not provide embassy visa processing or e-Visa processing.
• We do not guarantee visa approval, and we cannot guarantee entry into Egypt.
• We do not control, influence, or make immigration decisions. Approval and entry are decided solely by Egyptian immigration authorities at the border.
• We do not provide legal or immigration legal advice.

4. Your responsibilities

When you work with MISR VISA, you agree to:

• Provide accurate, complete, and truthful information and documents. Incorrect or false information can delay your application or lead to it being rejected by immigration authorities.
• Hold a valid passport and meet the eligibility requirements for your travel purpose.
• Respond to our requests for documents or information in good time.
• Comply with Egyptian entry requirements and local laws once you travel.

5. Fees and payment

Service fees are quoted directly to you before you commit to any service and may vary based on the services requested. Fees for MISR VISA’s assistance are separate from any government fees, airline fees, or third-party charges (such as visa stamp fees paid on arrival), which are your responsibility and paid separately as required.

6. Cancellations and refunds

If you cancel before we have started work on your application, we will refund any service fee already paid, minus any costs already incurred on your behalf (such as non-refundable ticket or accommodation bookings). Once document preparation, bookings, or submission steps have started, fees already used to cover that work are generally non-refundable. We will always explain the status of your case and any applicable costs before charging or booking on your behalf.

Because visa approval and entry are decided by Egyptian immigration authorities and not by MISR VISA, a decision you disagree with, a delay, or a denial by those authorities is not grounds for a refund of fees already earned for work performed — but we will always be honest with you about what happened and why.

7. Limitation of liability

MISR VISA will act carefully and honestly on your behalf, but we cannot be held responsible for decisions made by immigration authorities, airlines, or other third parties, or for losses caused by information or documents you provided that were inaccurate or incomplete. Our liability for any claim relating to our services is limited to the amount of fees you paid to MISR VISA for that service.

8. Your information and privacy

We collect the personal and travel information you give us (such as your name, contact details, nationality, and travel plans) only to process your application and provide the services you request. We do not sell your personal information. We may share information with airlines, accommodation providers, or authorities only where necessary to deliver the service you asked for. By submitting an application or contacting us, you agree that MISR VISA may contact you by WhatsApp, phone, or email regarding your application or inquiry.

9. Changes to these Terms

We may update these Terms from time to time to reflect changes in our services or the law. The “Last updated” date at the top of this page shows when it was last revised. Continued use of our services after an update means you accept the revised Terms.

10. Contact us

If you have questions about these Terms or your application, reach us at info@misrvisa.com, WhatsApp at +20155898888371, or our manager directly at +201032129448.